Developing a Service Culture(back) Practical Leadership establishes a service culture. Practical leadership identifies critical service contact points and describes actions that represent the ideal of employee service for those points. We establish a culture of empowerment — the most essential factor in prompt and efficient complaint resolution. Practical Leadership helps supervisors learn the key factors for successfully motivating their teams to provide outstanding customer satisfaction.
Services
Determine the strategy for a service culture
Define service contact points
Describe actions that represent good service
Define empowerment to provide service or rectify complaints
Establish a service language and develop employee training to emphasize service
Design methods to communicate service results
Establish ways to celebrate success and recognize contributors
Design employment screening to add a service dimension to the employee interviewing process
Hold seminars to help supervisors avoid pitfalls that block quality service
